01
Information We Collect
We collect information you provide directly to us — including name, contact details, professional affiliation, and inquiry content — when you contact us, request information, register for updates, or engage with our services. Healthcare providers and research partners may submit additional clinical or specimen-related information governed by separate agreements.
02
How We Use Information
We use information to operate and improve our services, respond to inquiries, deliver diagnostic results to authorized providers, conduct research and validation activities, meet regulatory and quality obligations, and communicate updates you request.
03
Protected Health Information
Kihealth Labs operates as a CLIA-certified, COLA-accredited laboratory. Protected Health Information (PHI) received in connection with clinical testing is handled in accordance with HIPAA and applicable state privacy laws, and disclosed only as permitted by law or authorized by the patient or ordering provider.
04
Sharing of Information
We do not sell personal information. We share information with service providers who support our operations under confidentiality obligations, with authorized healthcare providers, and where required by law, regulation, or legal process.
05
Data Security
We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No system is completely secure, and we encourage users to safeguard their own credentials and communications.
06
Your Choices
You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us. Depending on your jurisdiction, you may have additional rights regarding access, correction, or deletion of your personal information.
07
Children's Privacy
Our websites are not directed to children under 13, and we do not knowingly collect personal information from children without appropriate parental or guardian consent, except as necessary to provide clinical services ordered by a healthcare provider.
08
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by additional notice.
09
Contact Us
Questions about this Privacy Policy may be directed to Kihealth Labs, 559 W Twincourt Trail, Unit 604, St. Augustine, Florida 32095, or via our
contact page.
